Terms and conditions
WHAT APPLIES WHEN I BOOK A COTTAGE OR APARTMENT?
General conditions for renting cottages and apartments.
WHO IS RESPONSIBLE?
Responsible landlord is: Boka Vemdalen AB (559157-9478)
AS RENTALS, WE ARE LIABLE TO ENSURE THAT
- you will receive a written confirmation of your booking. It is always sent via email and the email address you provided when booking.
- you will receive documents and information on where the key can be picked up no later than the day of arrival, provided that the final payment of the rent has been made.
- the cottage / apartment matches the description.
- you are informed of all significant changes, which relate to your booking.
- you may dispose of the cottage / apartment from 4 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed. If you ordered cleaning, departure is set to 10.00.
If you are not happy with the cottage / apartment, you should contact us. Read more about this below.
WHEN DOES MY BOOKING BIND?
Both you and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the registration fee (or the entire rent).
WHEN SHOULD I PAY?
If you booked earlier than 30 days in advance, the registration fee is 25% of the rent. The registration fee must be paid within 10 days of us sending the confirmation to you. It is deducted from the rent. The rest of the rent must be paid no later than 30 days before the agreed arrival date.
If you have booked less than 40 days in advance, the full rent must be paid within 7 days. If you have booked less than 20 days in advance, the rent must be paid immediately and we only accept payment via Swish. Complete payment is valid for the day we received the money.
WHAT HAPPENS IF I DO NOT PAY ON TIME?
If you do not pay the registration fee on time, we have the right to cancel your booking. If you miss payment of the rent, it counts as a cancellation on your part and then the rules for cancellation apply.
WHAT ABOUT IF I WANT TO CANCEL?
You cancel via email to [email protected] We are obliged to confirm your cancellation in writing.
If you cancel earlier than 45 days before the agreed arrival, we will keep the registration fee.
If you cancel 44 days or later before the agreed arrival, you must pay the full rent.
If you have already paid more than you will be required to pay in the event of a cancellation, we will refund the difference as soon as possible.
BUT IF SOMETHING HAPPENS TO ME?
You can protect yourself against the cancellation cost by purchasing a cancellation protection. The cancellation protection means that in some cases you can cancel up to and including the day before the agreed arrival (for a handling fee of SEK 200 per cottage / apartment).
a) for accommodation that is canceled 25 days before or earlier, the accommodation is refunded to the guest with the exception of the fee for cancellation protection and handling fee.
b) for accommodation canceled 24 days or later, until the day before the day of arrival with a valid reason for cancellation according to the cancellation policy below, the accommodation will be refunded with the exception of the cancellation protection fee and handling fee.
c) for accommodation that is canceled 24 days or later until the day of arrival where there is no valid reason for cancellation, a refund will be made to the guest.
CANCELLATION TERMS FOR CANCELLATION PROTECTION
The cancellation policy applies in the following cases, which may not have been known when you booked:
a) death, acute illness or accident of a serious nature, which has affected yourself, spouse, cohabitant, family or fellow traveler.
b) conscription into the armed forces or civil defense.
c) there is another serious event beyond your control, which you could not foresee when you booked and which means that it is not reasonable to request that you stick to your booking, e.g. extensive fire or flood in your home.
d) up to 25 days before arrival, cancellation can be made without a valid reason and certificate.
You must be able to prove your obstacle with a certificate from e.g. doctor, authority or insurance company. The certificate must be sent to us as soon as possible, preferably within one week from the day of cancellation.
The fee for the cancellation protection is not refunded in case of cancellation.
WHAT RIGHTS DO I HAVE?
If you have a complaint about your accommodation in connection with arrival, you must notify us as soon as possible but no later than the day after arrival on the day.
Errors that occur during the stay, you must report immediately, so that we have a chance to correct it.
NOTE! Remarks that are not submitted within the first five days of the rental period to us can not be considered after the end of the rental period.
You have the right to put someone else in your place regarding the tenant and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the day of takeover (and we will then charge a rebooking fee of SEK 595).
WHAT DO I HAVE OBLIGATIONS
You must take good care of the cottage / apartment and follow the rules, instructions and regulations that apply. You are responsible for all damage that occurs to the property and its equipment, because you or someone in your company has been negligent. We generally have an 18-year age limit for booking, some houses have other age limits, see description of the object. We have an emergency service and after notification and a warning, we have the right to terminate the rental agreement with immediate effect and no refund will be made of the remaining days of the rental period. This also applies if the guest has stated the wrong age.
You may not use the cottage / apartment for anything other than what was agreed at the time of booking (usually for leisure purposes) and you may not allow more people to stay overnight in the cottage / apartment or on the plot, than what is stated as the maximum number of guests in the house. Violations of regulations on smoking and pet-free entail remediation costs. You are liable to property owners if there have been more people in the house.
Some houses offer extra beds and these are only suitable for children and can only be booked for children.
You must clean properly before departure. See cleaning instructions and minutes that you receive on arrival via our booking link.
If you fail to clean properly, we will charge you a fee of at least SEK 1,500 (depending on the size of the house) for cleaning. In addition, we charge an emergency fee of SEK 500 because cleaning has not been booked and thus could not be planned by us.
Key is picked up at the place specified by us in the booking confirmation.
The cottage is available from kl. 16:00 the day of arrival until kl. 11:00 departure day. If you ordered cleaning, departure applies at 10:00.
The guest brings their own bed linen, towels, toilet paper, kitchen towels, detergent and dishwasher detergent / tablets.
WAR, NATURAL DISASTERS, STRIKES M.M.
Both you and we have the right to withdraw from the rental agreement if the cottage / apartment can not be provided due to acts of war, natural disasters, labor market conflict, prolonged interruptions in water or energy supply, fire, water damage or other similar major events, which neither you nor we could foresee or influence. In that case, we are obliged to pay back what you paid as soon as possible, with a deduction for the benefit you had from the cottage / apartment and a handling fee of SEK 500. We do not reimburse costs that you have had or that arise as a result of the stay being canceled prematurely.
WHAT HAPPENS IF WE DON'T AGREE
Contact us directly with any complaints. Keep in mind that your chances of getting corrected may decrease if you delay complaining. If we do not agree, you can turn to the General Complaints Board. It consists of an impartial chairman and a number of representatives of tour operators and consumers.
Boka Vemdalen AB follows the General Complaints Board's decision.
The consumer guide in your home municipality can help you.
The intermediary disclaims all responsibility for previous guests - in violation of current regulations - may have smoked or brought pets to the cottage.
We reserve the right to change prices and possibly errors on this site.