Version: 2026-02-22 (Guest and Contract Terms apply to bookings made from the stated version date or later. Previous version is available further down on this page)

BOKA VEMDALEN AB

GUEST AND TERMS OF AGREEMENT

§1 PARTIES AND SCOPE OF THE AGREEMENT

Responsible lessor:

Boka Vemdalen AB (company reg. no. 559157–9478)

These terms apply between Boka Vemdalen AB (“Boka Vemdalen”) and the person stated as guest on the booking confirmation (“the Guest”).

The agreement concerns short-term rental for leisure purposes. The rental does not constitute a residential tenancy and is not governed by the provisions of the Swedish Land Code relating to residential leases.

§2 OUR OBLIGATIONS AS LESSOR

The Guest receives written confirmation of the booking. This is always sent by email to the email address provided at the time of booking.

The Guest receives documents and information regarding key collection no later than the arrival date, provided that final payment has been made.

The accommodation corresponds to the description.

The Guest is informed of any significant changes affecting the booking.

The Guest may use the accommodation from 4:00 PM on the agreed arrival date until 11:00 AM on the departure date, unless otherwise confirmed. If the Guest has ordered final cleaning, the accommodation must be vacated by 10:00 AM on the departure date.

If the Guest is not satisfied with the accommodation, the Guest shall contact Boka Vemdalen.

§3 LIMITATION OF LIABILITY

Boka Vemdalen is not liable for:

Indirect damages
Consequential damages
Loss of profit
Loss of holiday compensation

Liability is limited to the amount paid by the Guest for the stay.

§4 BINDING EFFECT OF THE BOOKING

The booking becomes binding for both parties at the time when:

The booking has been confirmed in writing by Boka Vemdalen, and
The booking fee (or the full rental amount) has been paid.

§5 PAYMENT TERMS

5.1 Booking more than 40 days before arrival

Booking fee: 25% of the rental amount
Payable within 10 days from booking confirmation
Final payment: no later than 30 days before arrival

5.2 Booking less than 30 days before arrival

The full rental amount must be paid immediately.
Payment is deemed completed on the day the amount has been received by Boka Vemdalen.

§6 LATE PAYMENT

In case of non-payment, Boka Vemdalen has the right to terminate the agreement without further reminder.
If the agreement is terminated due to non-payment, cancellation rules apply.

In case of late payment:

Reminder fee of SEK 60
Default interest in accordance with the Swedish Interest Act
Any statutory debt collection fees

§7 CANCELLATION WITHOUT CANCELLATION PROTECTION

Cancellation must be made via email to [email protected].
The cancellation is valid only once confirmed in writing by Boka Vemdalen.

If cancellation occurs earlier than 45 days before arrival, the booking fee is retained.
If cancellation occurs 44 days or later before arrival, 100% of the rental amount will be charged.
Refunds are made only to the person and email address stated on the booking.

§8 CANCELLATION PROTECTION

Cancellation protection may be purchased in connection with the booking.

§8.1 What the protection covers

The protection applies in cases of:

Death, acute illness, or serious accident
Call-up to military or civil defense service
Other unforeseen and serious events beyond the Guest’s control
Cancellation without valid reason up to 25 days before arrival

§8.2 Refund rules

In case of valid cancellation, the paid rental amount is refunded with deduction for:

The cancellation protection fee
An administration fee of SEK 295 per accommodation

If cancellation occurs 24 days or later without valid reason, no refund will be made.

§8.3 Certificates and deadlines

Valid cancellation requires a certificate from a doctor, authority, or insurance company.
The certificate must be submitted as soon as possible, but no later than 30 days after the departure date.

§9 COMPLAINTS AND DEFECTS

Any defects must be reported as soon as possible after being discovered or when they should reasonably have been discovered.

Upon arrival, any deficiencies must be reported no later than the day after arrival.

Boka Vemdalen must be given the opportunity to remedy the defect within a reasonable time.
Material defects are normally remedied within 24 hours where practically possible.

Compensation or price reduction may be granted in accordance with applicable law.

If the accommodation cannot be provided before arrival or during the stay due to a major malfunction (e.g. fire, water damage, freezing), provided the damage was not caused by the Guest, Boka Vemdalen has the right to offer alternative equivalent accommodation, taking into account number of beds, size, and comparable location.

NOTE! Complaints not raised during the stay, where Boka Vemdalen has not been given the opportunity to remedy the issue or offer a solution, will normally not be considered after the rental period has ended.

§10 TRANSFER OF BOOKING

The Guest has the right to transfer the booking to another person, provided that Boka Vemdalen is notified no later than before the check-in date and that we have no special reasons to refuse the transfer.

Rebooking fee: SEK 595.

§11 THE GUEST’S OBLIGATIONS

§11.1 Contact details

The Guest is responsible for providing correct contact details. The details are necessary for Boka Vemdalen to provide the booking confirmation, check-in information, accommodation information, etc.

§11.2 Order and disturbances

Between 11:00 PM and 7:00 AM, the Guest and all companions must show the greatest consideration and keep quiet with respect to other guests. At other times, mutual respect must be shown towards nearby residents.

Disturbance charge: SEK 1,500–5,000 per incident.

§11.3 Damage and sanitation

The Guest is fully responsible for any damage to the accommodation and its furnishings.

All accommodations are non-smoking. Pets may only be brought to accommodations that are approved for this purpose.

Violation of the pet and/or smoking ban will be charged with a sanitation fee of at least SEK 5,000.

§11.4 Cleaning and self-catering

The accommodation is provided on a self-catering basis. This means that the accommodation price does not include cleaning, bed linen, towels, cot/high chair, toilet paper, cleaning products, etc., unless otherwise stated on the Guest’s booking confirmation.

If final cleaning has not been booked, the Guest must clean the accommodation before departure in accordance with Boka Vemdalen’s cleaning instructions.

If this is not complied with, or if the accommodation is not vacated on time upon departure:

The Guest will be charged at least SEK 1,500 depending on the size of the house
Call-out fee SEK 500, as we have not been able to plan cleaning with our staff

Subject to availability, the Guest may order final cleaning before arrival. Ordered or mandatory cleaning does not include deep cleaning indoors/outdoors, dishwashing, or disposal of rubbish/empty bottles.

§11.5 Termination of the agreement

The accommodation may only be used for private purposes in accordance with the booking.

Boka Vemdalen has the right to terminate the agreement with immediate effect if you as a Guest or anyone in your party violates communicated rules of order, behaves in a disruptive manner and/or causes damage in the accommodation or its immediate surroundings, or if the accommodation is used for any purpose other than intended.

In cases where the agreement is terminated under this provision, the Guest and the Guest’s companions must immediately vacate the accommodation without any refund of what the Guest has paid for the accommodation, including any ancillary services.

§11.6 Other

§11.6.1 Items left behind

The Guest is responsible for items left behind or lost. Boka Vemdalen can assist with shipping found items for an administration and shipping cost paid by the Guest.

§11.6.2 Snow clearing and anti-slip measures

When staying in a cabin/apartment, the Guest is responsible for snow clearing and/or anti-slip measures in connection with the accommodation throughout the entire stay period.

§11.6.3 Charging of electric vehicles only in designated place

The Guest and the Guest’s companions may only charge electric vehicles at the designated charging location. Violations will be acted upon due to the risk of fire, as the electrical outlets are not designed for the load involved in charging an electric vehicle. If a fire occurs as a result of unauthorized charging, Section 11.3 applies.

Boka Vemdalen has the right to unplug a charging cable that is used incorrectly and to charge the Guest SEK 1,000 for unauthorized charging.

§11.6.4 Keys upon departure or loss of keys

All keys to the accommodation must be returned upon departure to the designated place or key box. Loss or missing key will be charged with a fee starting from:
SEK 2,000 for lock replacement and/or re-coding of the lock.

§11.6.5 Reminder fee, debt collection

In case of late payment, a reminder fee of SEK 60 applies and default interest in accordance with the Swedish Interest Act. If we need to take debt collection measures, statutory debt collection fees will also apply.

§12 ARRIVAL AND DEPARTURE

The Guest receives instructions from us via email and SMS at 4:00 PM on the arrival day regarding access to the booked accommodation. Unless otherwise stated, the Guest may always go directly to the accommodation booked for the stay. The accommodation is available from 4:00 PM on the arrival day stated in the Guest’s booking until 11:00 AM on the departure day.
PLEASE NOTE: if the Guest has booked and paid for cleaning, departure is at 10:00 AM.

§13 OTHER TERMS AND INFORMATION

§13.1 Electrical system and main fuses

A holiday home/apartment in the mountains often has many high-power electrical loads. Examples include sauna heater, drying cabinet, washing machine and tumble dryer, EV charger, stove and oven. Most holiday homes have an electrical system that can only handle a limited number of simultaneous high-power loads. The Guest therefore needs to consider not using several high-power appliances at the same time, to avoid tripping a main fuse. Please note that combinations of high-power loads while the sauna is running increase the risk of a main fuse tripping. Therefore, as a Guest, try to avoid using the sauna at the same time as, for example, the drying cabinet and cooking in the oven and on the stove. Also note that during extreme cold, higher power consumption is required to heat the house, which may further affect the Guest’s ability to use the accommodation’s larger electrical loads.

§13.2 Charging of electric vehicles

Boka Vemdalen’s accommodations that are marked for EV charging are offered according to the following solutions:

§13.2.1 External operator service

Some of our accommodations that offer a charging box do so via an external operator service. This means the service is provided by a third party. In such cases, the chargers are not connected to Boka Vemdalen and we provide the information purely as guidance. In these cases, Boka Vemdalen has no ability to assist if the third-party service does not work. In such a scenario, the Guest must contact the third-party provider to try to resolve any charging issues.

§13.2.2 Charging with a paid solution via Boka Vemdalen (privately owned box)

If you have paid for access to charge via the charging box at the relevant accommodation, the charging box is started and stopped in one of the following ways:

Activated at 4:00 PM on the arrival day and deactivated at 10:00 AM on the departure day*
Alternatively, you start and stop the box by being given access to an RFID tag that is held against the charger to start and stop charging

Please note that most private charging boxes are set to charge during the night (12:00 AM–6:00 AM) to reduce the cost of peak demand and the risk of the main fuse tripping. Depending on number of vehicles, battery size, etc., this means the Guest may need to plan charging to ensure the vehicle is sufficiently charged for planned trips during the stay and for the Guest’s return journey.

If the charging box does not work for any reason during your stay, Boka Vemdalen will refund at most the amount you paid for access to the charging box.

§13.2.3 Charging included in the accommodation via Boka Vemdalen (privately owned box)

If a charging box is stated as available without the Guest having to pay separately, the following applies at the accommodation regarding access:

Activated at 4:00 PM on the arrival day and deactivated at 10:00 AM on the departure day**
Alternatively, you start and stop the box by being given access to an RFID tag that is held against the charger to start and stop charging

** Please note that most private charging boxes are set to charge during the night (12:00 AM–6:00 AM) to reduce the cost of peak demand and the risk of the main fuse tripping. Depending on number of vehicles, battery size, etc., this means the Guest may need to plan charging to ensure the vehicle is sufficiently charged for your planned trips during the stay and for your return journey.

Access to a charging box that is not charged by us does not entitle you to compensation if it does not work during your stay.

Note that there are currently plenty of fast chargers and slow chargers in the Vemdalen area. However, plan your charging during peak season, as these may periodically be heavily used.

§13.3 TV, streaming of channels, streaming services such as Netflix, etc.

If Boka Vemdalen’s information states that there is a TV, the Guest can expect the following:

If the TV is not stated as a Smart TV, the Guest must bring their own equipment capable of receiving and transmitting streamed TV. Do not forget to bring an HDMI cable to connect the equipment to the TV
The TV is stated as a Smart TV or there is, for example, Apple TV or Google Chromecast or similar. To be sure of being able to watch the channels the Guest wants during the stay, we also recommend that the Guest brings their own equipment as per item 1. It is not certain that the streaming service apps the Guest wants to use are installed. It is not possible to download additional apps, as Smart TVs and other streaming devices require login credentials.

NOTE 1: Streamed TV always requires that the Guest has their own subscriptions.
NOTE 2: The Guest is expected to have knowledge of how streamed TV works and can therefore handle selection of input source, logging in to subscriptions, etc.

§13.4 WiFi

If the accommodation is equipped with WiFi and, for any reason related to a deficiency in the accommodation’s WiFi equipment, it does not work, Boka Vemdalen will try to resolve the problem within 24 hours from the Guest’s report. If, despite attempts, we have not resolved the problem within 24 hours, we will compensate the deficiency with 1% of the base rent for the accommodation per day that WiFi has been unavailable after the deadline has been reached. Boka Vemdalen compensates a maximum of SEK 1,000/week per accommodation.

Note that temporary overloads of the fibre network/mobile network during peak season are not covered by this undertaking.

§13.5 On-call service and other measures

Boka Vemdalen provides a 24/7 telephone on-call service throughout the Guest’s entire stay with us. For on-site call-outs, we have limitations regarding what and when Boka Vemdalen performs a call-out to assist the Guest with issues in our accommodations.

We will always carry out an on-site call-out during the Guest’s stay, upon the Guest’s request, in the following cases:

Loss of water supply that prevents the Guest from using the toilet (if the accommodation is equipped with only one toilet)
Loss of heat that causes all or parts of the accommodation to risk becoming chilled
Fault in the electrical installation that causes danger or results in the accommodation wholly or substantially lacking electricity
If the accommodation is not accessible to the Guest, for example due to a fault with the entrance lock

Call-outs for other issues that are not urgent:

These are addressed the same day (if possible), provided they are reported to us between 8:00 AM and 4:00 PM every day of the week
For matters reported to us after 4:00 PM that are not urgent, action will (if possible) normally be taken the following day between 8:00 AM and 5:00 PM every day of the week

For all measures above, the limitation applies that the measures must be reasonable, proportionate, and have reasonable response times depending on the nature of the defect.

§13:6 ALLERGY SUFFERERS

Boka Vemdalen AB does not provide accommodations adapted for allergy sufferers. We therefore cannot guarantee the Guest or companions an allergy-free accommodation. This means that if the Guest or companions experience issues related to allergies during the stay, Boka Vemdalen disclaims all liability for any harm, additional costs, or similar that the Guest or companions may incur. The Guest or companion is therefore not entitled to compensation for being unable to stay in an accommodation due to any allergic issues.

§13:7 SNOW CLEARING, SNOW SHOVELLING & ANTI-SLIP MEASURES

Snow clearing in the Vemdalen area (Björnrike, Vemdalen By, Vemdalsskalet, Storhogna and Klövsjö) is in most cases handled by the local road associations in each area. Roads are cleared in order of priority, so main roads are handled first. Road clearing can take up to 6–8 hours depending on the amount of snowfall.

As soon as the snowploughs are finished with road ploughing, clearing of driveways begins. For the driveway to be cleared, it is important that the Guest moves their vehicle(s) in connection with heavy snowfall so that snow-clearing vehicles can access and plough driveways and marked parking spaces. Boka Vemdalen does not have the resources or equipment to clear driveways or parking spaces.
Boka Vemdalen normally clears the walkway to the entrance before arrival.

Within the scope of self-catering, you as a Guest are responsible for:

snow shovelling throughout the entire stay
anti-slip measures at the accommodation throughout the entire stay. In all areas there are sand depots and in some areas also sandboxes

In connection with heavy snowfall, ongoing snowfall, drifting snow, storms, or late booking, it may occur that snow clearing and shovelling has not been performed in time for the Guest’s arrival. This may mean the Guest must shovel themselves and/or park in a different location than the accommodation’s normal parking upon arrival and during the stay.

Keep in mind that accessibility may be limited by the vehicle’s characteristics such as tyre condition, type of drivetrain, etc., and that in some cases—for example on steep driveways to accommodations—it may therefore be difficult and sometimes impossible to reach the accommodation. The Guest may then need to park some distance away and walk the final stretch.

§13:8 RUT (Tax deduction)

Boka Vemdalen offers the RUT tax deduction if the Guest meets the Swedish Tax Agency’s requirements. If Boka Vemdalen applies for RUT on the Guest’s behalf, an administration cost will be added. The RUT amount is then deducted directly from the cost of the service. If Boka Vemdalen does not receive reimbursement for RUT from the Swedish Tax Agency, regardless of the reason, Boka Vemdalen will direct the claim for the outstanding amount to the person responsible for the booking.
The Guest is responsible for ensuring the information provided is correct.

§13:9 Ski In/Ski Out

Many Ski In/Ski Out accommodations are located some distance from the slope and the Guest skis on a traverse or via connecting trails to reach the pistes/accommodation. This means these accommodations require natural snow in sufficient quantity for Ski In/Ski Out to be possible.

Using the accommodation’s address and an electronic map service (e.g. Google Maps in satellite view), the Guest can usually get an idea of where the accommodation is located in relation to the prepared pistes. Early in the season, parts of the piste system may not yet be available due to lack of snow or because the contractor has not yet completed the piste. This may mean the Guest cannot make use of the Ski In/Ski Out location. Boka Vemdalen does not compensate the Guest if Ski In/Ski Out cannot be used due to the circumstances described above.

§14 FORCE MAJEURE

Both parties have the right to withdraw from the agreement if the accommodation cannot be provided due to acts of war, natural disasters, labour disputes, prolonged interruptions in water or energy supply, pests, fire (provided it was not caused by you as the Guest), decisions by authorities regarding e.g. an epidemic/pandemic and other major disease outbreaks, or other similar circumstances beyond the parties’ control, which neither party could reasonably have foreseen or taken into account at the time of entering into the agreement and whose consequences could not reasonably have been avoided (“force majeure situation”). A party wishing to withdraw under the first paragraph shall, without delay, notify the other party as soon as the party wishing to withdraw becomes aware that a force majeure situation has occurred. A party is not entitled to terminate the agreement if the circumstances under the first paragraph were generally known at the time the agreement was entered into.

§15 PERSONAL DATA

When the Guest books an accommodation, personal data provided by the Guest—such as name, email address, telephone number, etc.—will be processed by Boka Vemdalen and, where applicable, by others with whom Boka Vemdalen cooperates in order to fulfil our obligations to the Guest. Boka Vemdalen will also process necessary information provided by the Guest regarding any companions. If the Guest provides personal data about other persons at the time of booking, the Guest must ensure that they have permission to provide such data. Boka Vemdalen processes personal data in accordance with applicable legislation and cares about our guests and their privacy, and therefore wishes to be open and transparent about how guests’ personal data is processed.

The Guest can read more about how Boka Vemdalen processes personal data in our Privacy Policy.

§16 DISPUTE RESOLUTION, ARN & GOVERNING LAW

In the event of a dispute, the parties shall first seek to reach an agreement through dialogue.

If the dispute remains, the Guest may contact the Swedish National Board for Consumer Disputes (ARN). Boka Vemdalen AB follows ARN’s decisions.

Swedish law shall apply to these terms. Disputes not reviewed by ARN may be brought before the general courts in Sweden.

§17 ERRORS AND PRICE CHANGES

We reserve the right to change prices and for any errors on our website. All prices and fees are stated inclusive of VAT.

These Terms and Conditions are available in both Swedish and English. In the event of any discrepancy, inconsistency, or difference in interpretation between the two versions, the Swedish version shall take precedence and prevail.

We wish you a pleasant holiday and stay in Vemdalen!

_________________________________________________________________________________________________________________________________________

Version: 2025-01-01 (Guest and Contract Terms apply to bookings made in the period 2025-01-01 to 2026-02-21)

BOKA VEMDALEN AB

GUEST TERMS AND CONDITIONS

WHO IS RESPONSIBLE?

Responsible lessor is: Boka Vemdalen AB (559157-9478)

AS LESSOR, WE ARE OBLIGED TO ENSURE THAT

you receive written confirmation of your booking. It is always sent by email to the email address you provided when booking.
you receive documents and information on where the key can be collected no later than the arrival day, provided that final payment of the rent has been made.
the cabin/apartment corresponds to the description.
you are informed of any significant changes affecting your booking.
you may use the cabin/apartment from 4:00 PM on the agreed arrival day until 11:00 AM on the departure day, unless otherwise confirmed. If you have ordered cleaning, departure is at 10:00 AM.

If you are not satisfied with the cabin/apartment, you should contact us. Read more about this below.

WHEN DOES MY BOOKING BECOME BINDING

Both you and we are bound by the rental agreement as soon as we have confirmed the booking and you have paid the booking fee (or the full rent).

WHEN DO I HAVE TO PAY

If you book earlier than 30 days in advance, the booking fee is 25% of the rent. The booking fee must be paid within 10 days from the date we sent the confirmation to you. It is deducted from the rent. The remainder of the rent must be paid no later than 30 days before the agreed arrival day.
If you book less than 40 days in advance, the full rent must be paid within 7 days. If you book less than 20 days in advance, the rent must be paid immediately and we only accept payment via Swish. Payment is considered completed on the day we have received the money.

WHAT HAPPENS IF I DO NOT PAY ON TIME

If you do not pay the booking fee on time, we have the right to cancel your booking. If you miss payment of the rent, this is considered a cancellation on your part and the cancellation rules apply.

WHAT APPLIES IF I WANT TO CANCEL

You cancel via email to [email protected]. We are obliged to confirm your cancellation in writing.
If you cancel earlier than 45 days before the agreed arrival, we keep the booking fee.
If you cancel 44 days or later before the agreed arrival, you must pay the full rent.
If you have already paid more than what you are required to pay upon cancellation, we will refund the difference as soon as possible.

BUT WHAT IF SOMETHING HAPPENS TO ME

You can protect yourself against cancellation costs by purchasing cancellation protection. Cancellation protection means that in certain cases you can cancel up to and including the day before the agreed arrival (against an administration fee of SEK 200 per cabin/apartment).

a) for accommodations cancelled 25 days before or earlier, the accommodation is refunded to the Guest, except for the cancellation protection fee and the administration fee.
b) for accommodations cancelled 24 days or later, up to the day before the arrival day, with a valid reason according to the cancellation terms below, the accommodation is refunded except for the cancellation protection fee and the administration fee.
c) for accommodations cancelled 24 days or later up to the day before the arrival day where a valid cancellation reason is missing, no refund is made to the Guest.

CANCELLATION TERMS WHEN CANCELLATION PROTECTION HAS BEEN PURCHASED

The cancellation protection applies in the following cases, which must not have been known when you booked:
a) death, acute illness, or serious accident affecting yourself, spouse/partner, cohabitant, family, or travelling companion.
b) call-up to military or civil defense service.
c) another serious event outside your control occurs, which you could not foresee when booking and which makes it unreasonable to require you to keep the booking, e.g. extensive fire damage or flooding in your home.
d) up to 25 days before arrival, cancellation can be made without a valid reason and certificate.

You must be able to prove your impediment with a certificate from e.g. a doctor, authority, or insurance company. The certificate must be sent to us as soon as possible, preferably within one week from the cancellation date.
The cancellation protection fee is not refunded in the event of cancellation.

WHAT RIGHTS DO I HAVE

If you have complaints about your accommodation upon arrival, you must raise them with us as soon as possible but no later than the day after the arrival day.
Defects that occur during the stay must be reported immediately, so that we have a chance to remedy them within 24 hours.
NOTE! Complaints not raised within the first five days of the rental period cannot be considered after the rental period has ended.
You have the right to have someone else take your place as the tenant, and we must accept that person unless we have special reasons to refuse. In that case, you must notify us before the check-in date (and we then charge a rebooking fee of SEK 595).

WHAT OBLIGATIONS DO I HAVE

You must take good care of the cabin/apartment and follow the rules of order, instructions, and provisions that apply. You are responsible for all damage that occurs to the property and its furnishings due to negligence by you or anyone in your party. We generally have an 18-year age limit for booking; some houses have different age limits—see the property description. We have a disturbance call-out service and, after a report and a warning, we have the right to terminate the rental agreement with immediate effect and no refund will be made for remaining days of the rental period. This also applies if the Guest has provided an incorrect age.
You may not use the cabin/apartment for anything other than what was agreed at booking (usually leisure purposes), and you may not allow more people to stay overnight in the cabin/apartment or on the plot than the maximum number of guests stated for the house. Violations of smoking and pet-free rules will result in sanitation costs. You are liable to the property owner if there have been more people in the house.
Some houses offer an extra bed and these are only suitable for children and can only be booked for children.
You must clean thoroughly before departure. See cleaning instructions and protocol that you receive upon arrival via our booking link.
If you fail to clean properly, we will charge you a fee of at least SEK 1,500 (depending on the size of the house) for cleaning. In addition, we charge an on-call fee of SEK 500 since cleaning was not booked and therefore could not be planned by us.
Keys are collected at the location stated in the booking confirmation.
The cabin is available from 4:00 PM on the arrival day until 11:00 AM on the departure day.
If you have ordered cleaning, departure is at 10:00 AM.
The Guest must bring bed linen, towels, toilet paper, kitchen paper, dishwashing liquid and dishwasher detergent/tablets.

WAR, NATURAL DISASTERS, STRIKES, ETC.

Both you and we have the right to withdraw from the rental agreement if the cabin/apartment cannot be provided due to acts of war, natural disasters, labour disputes, prolonged interruption in water or energy supply, fire, water damage, or other similar major events which neither you nor we could have foreseen or influenced. In such a case, we are obliged to repay what you have paid as soon as possible, with deduction for the benefit you have had of the cabin/apartment and an administration fee of SEK 500. We do not reimburse costs you have incurred or that arise as a consequence of the stay being interrupted early.

WHAT HAPPENS IF WE CANNOT AGREE

Contact us directly with any complaints. Note that your ability to obtain rectification may be reduced if you delay complaining. If we cannot agree, you may contact the Swedish National Board for Consumer Disputes (ARN). It consists of an impartial chair and a number of representatives of travel organisers and consumers.
Boka Vemdalen AB follows the decisions of the Swedish National Board for Consumer Disputes.
The consumer adviser in your home municipality can help you.

ALLERGY SUFFERERS

The agent disclaims all responsibility for the possibility that previous guests—contrary to applicable rules—may have smoked or brought pets into the cabin.

OTHER

We reserve the right to change prices and for any errors on this site.

We wish you a pleasant stay in Vemdalen!